Terms of Service

Service Scope

merrellde.it.com is a global cross-border e-commerce platform specializing in outdoor footwear and outdoor gear retail, providing global users with one-stop shopping services for hiking shoes, running footwear, casual outdoor apparel and various outdoor equipment. Our services cover global regions, including product display, online ordering, free global logistics distribution and full after-sales guarantee.

Unified Service Standards

We implement standardized service specifications for all businesses on merrellde.it.com. All orders support 1-3 working days delivery and 6-12 working days global unified arrival time, with standard and expedited delivery options available. The platform provides 60-day free return and 5-10 working days refund services, with all products enjoying 70% storewide discount and free global shipping, and all orders settled in unified USD.

Service Exclusion Clauses

For service delays and transaction abnormalities caused by force majeure factors such as natural disasters, extreme weather, global logistics suspension and policy adjustments, merrellde.it.com will actively coordinate solutions but will not bear corresponding liability. Shopping problems caused by users’ wrong information filling, improper product use and personal subjective reasons are not within the scope of platform service protection.

Service Optimization & Adjustment

We will continuously optimize product lines, supply chain systems, global logistics networks and after-sales service mechanisms of merrellde.it.com according to outdoor market trends and user experience feedback. We can appropriately adjust service processes and preferential rules on the premise of ensuring users’ basic legitimate rights and interests, and all adjustment contents will be displayed on the website in advance.

Service Liability Definition

merrellde.it.com will fully perform service obligations and assume corresponding responsibilities for service problems caused by platform operation errors, product quality defects and logistics service faults, and provide return and refund solutions in accordance with platform policies. We will not be liable for any losses caused by users’ non-compliant operation and improper use of products.

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