Shipping Policy

Order Processing Timeline

All orders successfully paid on merrellde.it.com will enter the standardized processing queue immediately. Our professional warehouse team completes product inspection, sorting, professional shockproof packaging and outbound delivery within 1 to 3 working days. Orders submitted on weekends and holidays will be processed in sequence on the first working day after the holiday to ensure orderly and standardized order delivery arrangements.

Global Shipping Coverage

merrellde.it.com provides full-coverage global shipping services, covering mainstream countries and regions across the world. We cooperate with formal and stable international logistics providers to build safe and efficient cross-border transportation channels, ensuring that global customers can smoothly purchase hiking footwear, running shoes, outdoor apparel and various outdoor gear on our platform.

Unified Global Delivery Time

We implement a unified delivery cycle for all domestic and international orders on merrellde.it.com, with an estimated arrival time of 6 to 12 working days. The platform supports two delivery modes, including standard delivery and expedited delivery, for customers to choose independently according to their outdoor activity plans and usage needs. The actual delivery progress may be slightly affected by regional customs clearance efficiency and local logistics distribution conditions.

Free Shipping Rules

All products in the merrellde.it.com store enjoy permanent free global shipping services. No additional shipping fees, cross-border surcharges or handling fees will be charged for any order and any shipping region. All logistics costs are borne by the platform, helping global customers save shopping costs and enjoy cost-effective cross-border outdoor gear shopping.

Logistics Tracking & After-Sales Support

After the order is delivered from the warehouse, users can check the real-time logistics status through the order background of merrellde.it.com. For abnormal logistics situations such as delayed transportation and package exceptions, users can contact our customer service team in a timely manner. We will actively verify the problem and provide targeted solutions to ensure the stable delivery of each order.

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