Refund Policy

Policy Applicable Scope

This refund policy applies to all commodity purchase orders generated on merrellde.it.com. All users who complete shopping transactions on the platform can enjoy standardized return and refund protection services, which effectively standardize the after-sales processing process and protect the legitimate rights and interests of cross-border shopping users.

Valid Return Time Limit

merrellde.it.com provides a 60-day free return service for all global orders. The valid return period starts from the date when the customer receives the package. All return applications submitted within the 60-day valid cycle will be accepted and processed preferentially. Applications beyond the valid period will not be accepted due to the expiration of the after-sales protection cycle.

Eligible Refund Situations

Users can apply for return and refund for compliant situations including product quality defects, damage caused by transportation, wrong product delivery, inconsistent product description and display, and other non-personal subjective problems. Products with artificial damage, obvious use traces, private damage and incomplete accessories caused by personal use and improper storage do not support return and refund services.

Refund Processing Cycle

After our warehouse receives and inspects the returned products to confirm that the items are intact, unused and complete with original packaging and accessories, merrellde.it.com will complete the formal refund processing within 5 to 10 working days. All refunds will be returned through the original payment channel used by the customer. The specific fund arrival time is subject to the settlement rules of the user’s payment institution.

Free Return Service Standards

All eligible return orders on merrellde.it.com enjoy free return services. The platform bears all return logistics costs without deducting any additional handling fees and service fees from users. Users only need to ensure that the returned products are properly packaged to avoid secondary damage during return transportation, so as to ensure the smooth completion of refund verification.

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